Our Policies

Cancellation & Appointment Policy

We understand that plans can change, but appointments are reserved exclusively for you and our stylists set aside this time specifically for your visit.

We require 48 hours’ notice to cancel or reschedule an appointment.

Cancellation Charges

More than 48 hours’ notice: No charge.
24–48 hours’ notice: 50% of the original appointment value.
Less than 24 hours’ notice: 75% of the original appointment value.
No-show: 100% of the original appointment value.

Charges are based on the original appointment value, regardless of the services that may have been completed on the day.

Future Appointments

Clients with a history of late cancellations or no-shows may be required to pay in full when booking future appointments. Repeated cancellations or no-shows may result in us being unable to offer future appointments.

Late Arrivals

We will always do our best to accommodate late arrivals, but your appointment may need to be shortened or amended to avoid affecting other clients.

If we are unable to complete your full appointment due to your late arrival, the original appointment value will still be charged.

Why We Have This Policy

Our appointments are in high demand, and when an appointment is cancelled at short notice, we rarely have enough time to offer it to another client.

We don't like having to charge cancellation fees, but this policy allows us to protect our stylists' time and continue providing the level of service our clients expect.

By booking an appointment with Goldsworthy's, you agree to our cancellation and appointment policy.

Thank you for your understanding and consideration of our team.

Skin Tests & New Colours

All colour clients must have an up to date skin test record that does not exceed 6 months.

If you are a new colour client you will be required to complete a skin test a minimum of 48 hours prior to your colouring service.

If you are an existing colour client but you haven't had a colour with us within the last 6 months, you will be required to complete a skin test a minimum of 48 hours prior to your colouring service.

NEW COLOUR CLIENTS WILL BE REQUIRED COMPLETE A 'PRE COLOUR CONSULTATION FORM' AND TO ATTEND A CONSULTATION PRIOR TO THEIR APPOINTMENT.

NEW COLOUR CLIENTS WILL BE REQUIRED TO PAY A DEPOSIT FOR THEIR FIRST BOOKING

Complaints

Whilst we endeavour to give you your dream hair, we know that sometimes full satisfaction may not always be achieved. If you are unhappy with your hair, service or experience please let us know as soon as possible so that we can rectify this for you.

We will invite you back into the salon for a consultation to have a look at your hair, discuss any issues and create a resolution. Whilst we are happy to rectify any colour or cut issues, unfortunately if the issue is that you have changed your mind, this will incur a charge to change.

We strive for excellent customer service, and without the opportunity for improvement, we cannot maintain that goal.

Product Returns & Refunds

Please note that for hygiene and safety reasons, products that have been opened or used are non-refundable, unless they are proven to be faulty. In such cases, we will require the product to be returned for inspection and, if necessary, we will investigate the issue with the manufacturer on your behalf.

Hair extensions and hair replacement systems are non-refundable once opened, customised, or fitted, as these items are specially ordered and tailored to each individual client. Once applied, they become a bespoke service and therefore cannot be resold or reused. If you believe there is a fault with your extensions or system, it is essential that you notify us as soon as possible so that we can assess the issue in person and liaise with our supplier where necessary.

We are committed to ensuring the quality and satisfaction of every product and service we offer, and we appreciate your understanding of these policies.

Children

Children are not required to visit the salon without an appointment.

Due to the chemicals and tools used in the salons we cannot have children accompanying you to your appointment, especially not sat on your lap. Please arrange child care as we also want you to be able to relax and enjoy the experience!

December Bookings

All colour appointments, multiple bookings and larger appointments require a minimum £20 deposit when booking in the month of December.

Deposits are transferable but not refundable.

If you wish to move your appointment we require the usual 48 hours notice to be able to transfer your original deposit across. Any cancellations or appointment changes within this period will mean that you lose your deposit.