We require 48 hours notice to reschedule or cancel any appointments. Appointments cancelled or rescheduled within this period may incur a cancellation fee.
Cancellations with 24 hours notice will require a fee of 25% of the original appointment total.
Cancellations on the day will require a a fee of 50% of the original appointment total.
Any appointments that are marked as a 'no show' where a client fails to attend their appointment without any notice will lead them to be shadow banned on the system, and required to pay their next appointment total up front at the time of booking.
Thank you for understanding and respecting our stylists.
Children are not required to visit the salon without an appointment.
Due to the chemicals and tools used in the salons we cannot have children accompanying you to your appointment, especially not sat on your lap. Please arrange child care as we also want you to be able to relax and enjoy the experience!
All colour clients must have an up to date skin test record that does not exceed 6 months.
If you are a new colour client you will be required to complete a skin test a minimum of 48 hours prior to your colouring service.
If you are an existing colour client but you haven't had a colour with us within the last 6 months, you will be required to complete a skin test a minimum of 48 hours prior to your colouring service.
NEW COLOUR CLIENTS MAY BE REQUIRED TO PAY A DEPOSIT FOR THEIR FIRST BOOKING
All colour appointments, multiple bookings and larger appointments require a £20 deposit when booking in the month of December.
Deposits are transferable but not refundable.
If you wish to move your appointment we require the usual 48 hours notice to be able to transfer your original deposit across. Any cancellations or appointment changes within this period will mean that you lose your deposit.
We are currently continuing with all of our Covid-19 policies, these are as follows:
The front door of each salon is locked and you will be let in for your appointment
If feeling unwell but not Covid-19 related our stylists will wear masks
If feeling unwell but no Covid-19 related we may require clients to wear masks
We have disposable towels
We have a digital magazine system, using QR codes instead of physical magazines
If you are unwell or are showing signs of Covid-19 symptoms, please rearrange your appointment and do not come into the salon