CANCELLATIONS OR NO-SHOWS
We will do our best not to cancel or re-arrange your appointments and to run to time. We really appreciate you doing the same.
Due to our closure we are now working very busy appointment schedules and would appreciate our clients arriving on time to avoid disruption to the schedule and ensure we can continue their appointment as originally booked. If you are running late, we will do our best to fit you in, but we may not be able to provide the full service or treatment.
OUR CANCELLATION POLICY
We understand that sometimes you may have to cancel an appointment. Please give us at least 48 hours’ notice, otherwise a cancellation fee will be charged.
- Cancellations with only 24 hours’ notice will incur a 25% fee of the original service total
- Cancellations on the day of the appointment will incur a 50% fee of the original service total
We will take your payment details at the time cancellation.
If you choose not to pay the cancellation fee, or if you fail to attend your appointment without notice we will unfortunately have to shadow ban you from our system.
Should this happen, and you wish to book an appointment in the future, you will have to pay the previous cancellation fee, *plus a deposit or the full service total* for your next appointment. (*The stylist will decide which option is necessary.)
It is very difficult to fill appointments at short notice, however if we are able to, we will not charge you a cancellation fee.
If you need to cancel, please give us a call. Please do not text, email or put a message on social media or leave a voicemail.
Before we take your payment details to cover a cancellation charge or a deposit or advance payment, we will confirm:
- The service or treatment you have booked.
- The salon name, location and contact details.
- The total price (including any taxes) of the service or treatment booked or how the price will be calculated if an exact price cannot be given.
- The time and date of the appointment.
NEW DEPOSIT SYSTEM FOR FUTURE APPOINTMENTS (from August 1st 2020)
A deposit of 25%* of the cost of your service or treatment will be charged if you:
- are a new colour client; or
- are booking for an appointment lasting more than two hours, such as hair colour, a colour correction/change, or for a series of appointments.
*Please note: We will need *50% for extension appointments which will cover the cost of ordering the hair.
The deposit will be taken when you book your appointment and will be taken off your bill when you pay for the service or treatment you have received. The deposit will be fully refunded if you cancel, as long as you give us at least 48 hours’ notice. Alternatively we can transfer the deposit towards the cost of a new appointment if you are re-arranging with notice.
If you give us less than 48 hours’ notice but we are able to fill the appointment, we will either refund the deposit or put it towards the cost of your next appointment.
The deposit will be fully refunded if a service or treatment is unsuitable for you or cannot be provided for any reason.
If you fail to attend your appointment, or cancel within the 48 hours’ notice period, we will keep the deposit.
TO ALL CLIENTS WHO HAVE HAD A SKIN TEST POSTED TO THEM
Should you fail to complete your skin test a minimum of 48 hours before your appointment, or fail to show the relevant proof of completion, your stylist we be unable to do the service you have booked in for. This may also result in a cancellation fee upon the stylist’s request.
These measures may seem extreme but when a client fails to attend an appointment it leaves a stylist unable to work and therefore unable to earn a salary.